PRIVACY STATEMENT

Les Concierges is passionately committed to the privacy and security of its members. We see ourselves as the stewards of our members' personal information, not the owners. Les Concierges believes that our members should always have ultimate control over the collection and use of their personal information. For this reason, we are making every effort to ensure that our members feel that their privacy is always respected and their security is never compromised, both on our site and those of our partners.

Personal Information

When corporations sign up for Les Concierges' services, individual members are asked to complete a membership form. The membership form provides Les Concierges with contact information so our Personal Assistants (PA's) can communicate with members regarding their requests for personal services. Beyond the basic contact information (e.g. name, email, address, phone number), members also have the option of providing additional information such as home and mobile contact information, spouse/partner name and credit card number. By providing this information, Les Concierges is able to communicate more effectively and efficiently with members regarding their requests. Les Concierges uses billing information to purchase goods or services on members' behalf. Members are not asked to provide any unique identifiers or other personally identifiable information.

Service Requests

When making a request, members are asked to complete an order form that describes in detail the service desired and any additional information the PA needs to complete the member's task. Personally identifiable information is not collected through the order forms.

Disclosure

Les Concierges does not sell, share or rent individual information on members to any third parties. Les Concierges may, however, share aggregate information with our partners in order to enhance the member's experience on our site as well as our partners' sites. This is not linked to any personal information that can identify any individual person.

Our Partners

Les Concierges is not responsible for the privacy practices of our partners, however, we are taking an active role in working with each of our partners to ensure they adhere to the highest standards of integrity in regards to our members' privacy and security. Les Concierges will not partner with any organization that sells or rents personally identifiable information to third parties. Les Concierges and its partners do reserve the right to collect and share aggregate data (e.g. demographic and usage trends), however that data will in no way be linked to any personally identifiable information. .

Security

Les Concierges takes every precaution to protect our members' information. When members submit sensitive information via the website, the information is protected both online and off-line. We also do everything in our power to protect member information off-line. All of our members' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to complete the member's request are granted access to personally identifiable information. Communications around sensitive information are done strictly by phone, not by email. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices through extensive training and company updates. Several times a year, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our members' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure and locked environment.

Supplementation of Information

In order for this website to enhance its ability to tailor the site to an individual's preference, we combine information about the purchasing habits of members to create a personalized member profile. When a member makes a purchase from any of our partners, the companies collect and share that purchase information with us so we can tailor the site to our members' preferences.

Special Offers

We send all new members a welcoming email once they have completed the membership form on the web site. Members will occasionally receive emails to let them know of special promotions .

Site and Service Updates

We also send the member site and service announcement updates which contain important information about the service. We communicate with the member to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:

Members' personal information is verified each time they make a service request. If a member's personally identifiable information changes (such as zip code), members can correct or update their personal information by sending us an email. Members can also update or edit their personal profile by contacting a Les Concierges Personal Assistant. Members who no longer wish to receive promotional materials may do so by replying to emails with unsubscribe in the subject line.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our members are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify members by way of an email. Members will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.